Suppliers are judged after the container arrives: on parts availability, warranty handling, and whether reorders ship in the same configuration. This page explains how J&J MOBILITY supports resellers after the sale β the part of the relationship that decides whether year two happens.
Pricing runs in tiers by annual volume, committed quarterly β not per chaotic order. First orders start from one pallet (mixed models allowed); container programs get 25β45 day lead times and mixed-SKU loading so one shipment can restock an entire catalogue. Payment: T/T with 30% deposit as standard; L/C accepted for container contracts. EU and US buyers get EXW, FOB (Ningbo/Shanghai) or DDP quotes β tell us your Incoterm and we price it fully landed, no surprise local charges.
Every dealer account gets a parts list mapped to failure rates: casters, joystick units, chargers, armrest pads, controllers β the components that actually break. First container ships with a parts kit priced in; afterwards, parts orders are dispatched within 72 hours from standing stock. Consumer warranty is 2 years on frame, 1 year on electrics; dealers choose between handling claims locally with our parts support (faster for customers) or returning to factory (lower cost per claim). Both paths are documented in the dealer handbook.
Lightweight models (6000/7000 series) ship boxed for parcel networks β which makes them dropship-compatible. We support: neutral packaging with your insert card, per-order dispatch from China, and spec sheets/photos/manuals in your branding for your product pages. Margins in this channel run healthy because travel-weight chairs are the highest-ASP segment online; our D2C reference partners turn stock 4β6 times a year.
The three questions we get most: "Can I get exclusivity?" β regionally, yes, with volume commitments. "Do you sell on Amazon yourselves?" β no; we are factory-only and do not compete with our resellers. "What if a batch has a defect?" β third-party inspection is welcome pre-shipment, and documented batch faults are fixed with parts plus credit, not arguments. Ask for the dealer FAQ document β it covers 20 more.
