Covering the most common questions on buying, range, maintenance, shipping, and more
Consider these key factors:
(1) Where you'll use it most — indoor, outdoor, or both
(2) Your body weight and height
(3) Portability — do you need to fold and carry it often?
(4) Range — how far will you travel daily?
(5) Terrain — flat surfaces or slopes?
Our sales team can provide personalized recommendations based on your specific needs.
Foldable: Folds in 2-3 seconds, weighs 25-35 kg, ideal for car trunks and air travel. Best for travelers and frequent commuters.
Rigid: Superior stability, longer range, better shock absorption. Best for daily home use.
Recommendation: Choose foldable for travel, rigid for daily home use.
US: Medicare Part B may cover electric wheelchairs with a doctor's certification and prescription.
EU: Coverage varies by country; some offer subsidies.
China: Local disability subsidies may be available.
Contact your insurance provider for specific coverage details.
Range varies by model:
· Lightweight portable: 15-25 km
· Standard: 25-40 km
· Heavy-duty long range: 45-60+ km
Actual range depends on: user weight, terrain, battery age, ambient temperature, and speed.
Charging times:
· Lithium battery: 4-6 hours
· Lead-acid battery: 8-10 hours
· Fast charge: 2-3 hours to 80%
Tip: Charge after each use. Avoid overcharging. Store at 50% charge when not in use for extended periods.
Yes. Lithium batteries <300Wh comply with IATA regulations and can be carried aboard. 300-600Wh requires advance notice to the airline.
Important:
· Batteries must be removed and carried in the cabin (not checked)
· Contact your airline 48-72 hours in advance
· Policies may vary by airline
Daily: Wipe down with a dry cloth, check tire pressure
Weekly: Clean seat and armrests, check brake responsiveness
Monthly: Check joystick sensitivity, tighten bolts, lubricate folding mechanism
Every 6 months: Clean battery terminals, check bearings
Annually: Professional inspection
Proper maintenance extends wheelchair lifespan to 5-8 years.
Weight capacity specifications:
· Standard: 100-150 kg (220-330 lbs)
· Heavy-duty/Bariatric: 200-250 kg (440-550 lbs)
We recommend choosing a model rated at least 25 kg above the user's actual weight for safety and stability.
Standard warranty:
· Comprehensive: 1 year
· Frame: 3 years
· Lithium battery: 1 year or 500 cycles (whichever comes first)
Extended warranty plans (2-3 years) available. Global parts inventory with 24-48 hour shipping on approved claims.
Yes, we ship to 80+ countries worldwide.
Order processing: 3-5 business days
Estimated delivery:
· Asia: 7-15 days
· EU/North America: 15-25 days
· South America/Africa: 25-40 days
Options: Sea freight, air freight, DHL/FedEx express. All export documentation handled by us.
Yes, we offer OEM/ODM customization services:
Customization options: Colors, logo, seat dimensions, special controllers, packaging design
Minimum order quantities:
· Color/Logo customization: 10 units
· Full ODM: 50 units
Lead time: 25-40 days (depending on customization scope)
Standard safety features on all models:
· Electromagnetic brakes (auto brake on release)
· Anti-tip wheels
· Speed limiters on slopes
· LED headlights
· Horn
· Reflectors
Premium models add:
· Collision sensors
· Seat belt
· Tilt sensors
· Emergency stop button
All products are CE, FDA, and ISO13485 certified.